ulti Platform Privacy Notice

This page describes what we collect when you use ulti and how we keep that data protected. We at ulti collect personal information during account registration, identity verification, payment processing, and gaming activity. Our data handling practices follow industry standards for online platforms operating in supported jurisdictions.

We collect your email address, phone number, government-issued identification, residential address, and payment method details (account numbers or e-wallet identifiers for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, e-wallet). We also record your gaming history, bet amounts, outcomes, and withdrawal requests. This data enables account verification, payment processing, fraud prevention, and service delivery on our ulti platform.

Our ulti team processes your data according to this notice. We do not sell personal information to third parties. We do share transaction data with payment processors and compliance reviewers where necessary to operate your account. We undertake to keep your data secure and provide you access to your information upon request.

What we collect and why

We at ulti collect the following categories of data:

• Identity information: Your full legal name, date of birth, government ID number (passport or national ID), and residential address. We collect this during account registration and verification to comply with KYC (Know Your Customer) requirements.
• Contact details: Your email address and phone number. We use these to send account notifications, password-reset links, and withdrawal confirmations.
• Payment information: Your e-wallet identifiers (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or bank account details (for mobile banking, local payment, online payment, e-wallet). We collect these to process deposits and withdrawals.
• Gaming activity: Your bets, game session timestamps, outcomes, and balance changes. We record this data on our ulti servers to maintain account history and support dispute resolution.
• Device and access logs: Your IP address, browser type, and login timestamps. We use these to detect unauthorized access and investigate suspicious account activity.

We at ulti keep your data protected through encryption, access controls, and staff confidentiality agreements—treating your information as central to your account security.

We collect data only during necessary touchpoints: account opening, identity verification, payment processing, and gaming sessions. We do not track your browsing outside ulti or collect data for marketing purposes beyond your account activity on our platform.

Our ulti data practices and your rights

How we store and protect your data

Our ulti servers may be located outside your jurisdiction. We encrypt all payment and identity information in transit and at rest using industry-standard encryption protocols. We restrict employee access to personal data to those who need it for account processing, payment verification, or compliance. Our ulti team undergoes confidentiality training and signs data-protection agreements.

Third-party sharing and processors

We at ulti share personal data with third-party payment processors to enable deposits and withdrawals. These processors handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). We also share identity information with compliance and anti-fraud service providers. We do not sell your personal data to marketers or advertisers. We may disclose data if required by law or court order.

Your rights regarding data on ulti

You have the right to request access to your personal data held by ulti. You can contact our support team to request a copy of your account information. You also have the right to request correction of inaccurate data—for example, if your address or payment method has changed. You may request deletion of your account and associated data, subject to legal retention requirements. Our ulti team will process your request within a reasonable timeframe and may ask for identity verification before fulfilling it.

Cookies and tracking

Our ulti platform uses cookies to maintain your login session and remember your preferences. These cookies do not track you outside our platform. You may disable cookies in your browser settings, though this may limit ulti platform functionality. We do not use cookies for behavioral advertising or third-party tracking.

Data retention and account closure

We at ulti retain personal data for the duration of your account and for a period afterward to comply with financial regulations and fraud prevention. If you close your ulti account, we retain your transaction history for audit and compliance purposes but mark your personal identifiers as inactive. You may request permanent deletion subject to legal retention periods. Data related to withdrawals, deposits, and gaming sessions linked to Liga 1, Piala Indonesia, Piala AFF, or other events remains on record to support regulatory oversight.

Contact and complaints

If you have questions about our ulti privacy practices, contact our support team through the customer-support channel. If you believe we have mishandled your personal data, you may lodge a complaint with us directly. We will investigate and respond to your complaint. You also retain the right to escalate privacy concerns to your local data-protection authority.

Our privacy notice applies to all users of ulti across supported jurisdictions, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang. Our services are available only where local law permits. We comply with data protection laws applicable in jurisdictions where we operate. If you do not agree with our privacy practices, you should not use ulti.

We may update this privacy notice to reflect changes in our practices or legal requirements. We will notify you of material changes via email to your registered ulti account address. Your continued use of the platform after such notice constitutes acceptance of the updated privacy notice.